Effective date: 22 June 2026 Last updated: 22 June 2026
Welcome to Rafiké. These Terms of Service ("Terms") govern your access to and use of our website at rafike.co (the "Site") and any orders you place with us. Rafiké ("Rafiké", "we", "us", or "our") is a brand based in Singapore.
By using the Site or placing an order, you agree to these Terms. If you do not agree, please do not use the Site or place an order.
Rafiké designs and makes handfinished, 3D-printed wood-filled rings, sold through our online store on a limited seasonal release basis.
If you have any questions about these Terms, you can reach us at hey@rafike.co.
Our products and Site are intended for adults. By placing an order, you confirm that you are at least 18 years old, or that you have the consent of a parent or guardian, and that the information you provide is accurate and complete.
Each Rafiké ring is hand-designed and handfinished and made to order. Because of this:
We do our best to describe our products and their materials accurately, but we do not warrant that every description is complete or error-free.
Rings are made to the size you select at checkout, so choosing the correct size is your responsibility. Please use our size guide at rafike.co/pages/ring-size-conversion-chart before ordering, and measure carefully.
As each ring is made to order, an order placed in the wrong size is not considered a defect.
If you have any questions about remake, you can reach us at hey@rafike.co
When you place an order, you are making an offer to buy. Your order is only accepted once we confirm it, at which point a contract is formed between us.
We may decline or cancel an order at our discretion, for example, if a product is unavailable, if there has been a pricing or description error, or if we are unable to authorise payment. If we cancel an order you have paid for, we will refund you in full.
As our pieces are released in limited drops, products may sell out and may not be restocked.
Prices are shown in Singapore Dollars (SGD) unless stated otherwise and are inclusive of applicable taxes where indicated. We may change prices at any time, but changes will not affect orders we have already accepted.
Payment is processed securely through our third-party payment providers via our Shopify store. By placing an order, you authorise us to charge your chosen payment method for the total order amount, including any shipping costs.
Our rings are produced after your order is placed and confirmed. Current lead times are shown on the Site (typically around 2–3 weeks before shipping) and are estimates only. While we work to meet them, lead times may vary, and we are not liable for reasonable delays in production or delivery.
We will dispatch your order to the address you provide, so please make sure it is accurate and complete. Delivery timeframes are estimates and depend on our delivery partners.
For international orders, you are responsible for any customs duties, taxes, or import charges that may apply on arrival. Risk of loss or damage passes to you once the order is delivered to you or your carrier.
Because each piece is made to order specifically for you, all sales are generally final and items are not eligible for return or exchange simply due to a change of mind.
You may cancel your order for a full refund within 24 hours of placing it, as long as production has not already begun. To cancel, email us at hey@rafike.co with your order details. After this 24-hour window, your order moves into production and can no longer be cancelled or refunded due to a change of mind.
If you have ordered the wrong size, please see Section 4. We can remake your ring in the correct size for a reduced fee.
Nothing in this section affects your rights in respect of faulty items (see Section 10) or any rights you may have under Singapore law.
We want you to be happy with your ring. If your item arrives faulty, damaged, or not as described, please contact us at hey@rafike.co within a reasonable time of receiving it, with your order details and photographs.
Where an item does not conform to its description or is not of satisfactory quality, we will offer a replacement or refund as appropriate, in line with your rights under Singapore's consumer protection laws.
We provide care guidance with your order, and following it helps your ring last. We are not responsible for damage, wear, or deterioration caused by misuse, accidents, exposure to harsh conditions, or failure to follow our care guidance.
Our pieces are not medical devices and are not intended to diagnose, treat, or prevent any condition. While our materials are chosen to be gold-free and to minimise common sensitivities, we cannot guarantee that no individual will experience a reaction. If you have known sensitivities, please consider this before wearing, and discontinue use if any irritation occurs.
All content on the Site including our brand name, logo, designs, product names, text, images, and other materials is owned by or licensed to Rafiké and is protected by intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from our content or designs without our prior written permission.
You agree to use the Site lawfully and not to misuse it, for example, by attempting to gain unauthorised access, interfering with its operation, introducing harmful code, or using it for any fraudulent or unlawful purpose.
The Site may contain links to third-party websites and platforms, including our social media pages. We are not responsible for the content or practices of those sites, and these Terms do not apply to them.
To the fullest extent permitted by law, Rafiké will not be liable for any indirect, incidental, or consequential loss arising from your use of the Site or our products. Our total liability to you in connection with any order will not exceed the amount you paid for that order.
Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under Singapore law, including your rights as a consumer.
Your use of the Site and our products is also governed by our Privacy Policy, which explains how we handle your personal data. Please review it alongside these Terms.
We may update these Terms from time to time. The latest version will always be posted on this page with a revised "Last updated" date. Changes apply to orders placed after the update. Your continued use of the Site means you accept the updated Terms.
These Terms are governed by the laws of Singapore, and any disputes will be subject to the exclusive jurisdiction of the Singapore courts.
For any questions about these Terms or your order, please contact us:
Rafiké
Email: hey@rafike.co
Instagram: @rafike.co
