Shipping & Returns
Every Rafiké ring is made to order. So a little patience is part of the process. Here's what to expect, from the moment you order to the piece arriving with you.
Made to order
Nothing sits on a shelf waiting. Each ring is printed, dyed, sealed, and finished by hand only after your order is placed. Made for your size, and yours alone.
Because of this, small variations in colour, grain, and texture are natural to every piece. They are part of what makes it handfinished, not a flaw.
Processing & lead time
Most orders are ready to ship within 2–3 weeks of ordering. We build in time for each stage to cure and settle properly. It's what gives the finish its depth and keeps it wearing well.
If a piece is part of a limited drop, we'll always note the expected timeline on the product page.
Shipping
We ship across Singapore and internationally.
Shipping within Singapore is free. For Malaysia, shipping is free on orders SGD $32 and above; a flat rate of SGD $5 applies to orders below SGD $32. You'll receive a tracking link once your ring is on its way
Each ring is made to order, so please allow 2–3 weeks from your order date for production and delivery within Singapore. For Malaysia, please allow 3–4 weeks. Once your order is dispatched, you'll receive a tracking link. Singapore orders typically arrive within 1–3 working days of dispatch, and Malaysia orders within 3–9 working days.
International orders
For orders shipped outside Singapore, any customs duties, taxes, or import charges are the responsibility of the recipient and are not included at checkout. These are set by your local customs authority, not by us.
If you're between sizes
Size up.
A ring that sits a touch loose is far easier to live with than one that's tight. Our bands rest close to the skin with a smooth inner edge, so the move over your knuckle should feel easy, never forced.
Cancellations
You can cancel your order for a full refund within 24 hours of placing it, as long as it hasn't yet entered production. Just email us at hey@rafike.co with your order details.
After that window, your ring moves into production, and as a made-to-order piece, it can no longer be cancelled or refunded for a change of mind.
Sizing & remakes
Because each ring is made to your chosen size, choosing correctly matters. Our size guide is here to help: rafike.co/pages/ring-size-conversion-chart.
If the size isn't right, please reach out. We can remake your ring in the correct size for a reduced fee that covers materials and finishing, rather than the full price. A wrong size isn't a fault, so it isn't eligible for a free return or refund, but we'd always rather get it onto your hand the way it should be.
If something isn't right
If your ring arrives faulty, damaged, or not as described, email us at hey@rafike.co within a reasonable time of receiving it, with your order details and a few photos. We'll make it right with a replacement or refund, in line with your rights under Singapore law.